Shipping & Returns Policy

Dispatch and Delivery

Here at Apothecary Botanica we make beautiful handmade artisan skincare in micro batches that are made to order, that means we will have your orders posted out to you 2 – 10 days working days….sometimes sooner! We also stock raw ingredients for skincare and wellness; bees wax ~ Shea butter ~ castile soap ~ clays ~ herbs. Bulk oils, inc: jojoba, rosehip & coconut.
We also supply bottles and jars. Please bring your own jar for a zero waste option. Shop for crystals, books, locally made natural skincare products, handmade jewelry, cleansing sage, tarot, oracle decks and gifts.

We are a small Australian business based in Brisbane and we ship via Australia Post, please be aware that Australia Post can take up to 2 – 10 days working days to deliver your order. We currently only ship to Australia via Australia Post, it may take up to 10 working days for your parcel to arrive. You will be sent a tracking number so you can track your order.

Returns Policy

We want you to be completely happy with your purchase, if something is not as you thought it would be or should be please contact us within 14 days of purchase so we can organise a replacement as soon as possible. It gives us great joy to provide you with these beautiful fresh products and want you to be able to enjoy them fully. If by chance this is not the case, we will organise a refund which will be paid into the account that the original order came from. Again we want happy customers and we fully understand that not all products are for everyone, although we use the most gentle, nourishing, natural and or organic ingredients we do always recommend patch testing prior to use and if irritation occurs to discontinue use.     “Refunds are available for all products with major faults/defects as per Australian Consumer Law”

Because of the nature of these beautiful natural and organic ingredients please be aware that sometime certain ingredients can change season to season for example local bees wax will change in colour as the seasons change. Certain oils and butters will also change their constancy with the weather, this is the beauty of using such natural ingredients.

The Deodorant Crèmes and Saviour Salve will harden up in winter and soften a little in summer, this is perfectly normal. If your deodorant is hard just work a pea size amount with your finger on the inside edge of the jar, it will warm with skin contact and apply this as normal.  Avoid leaving them in direct sunlight or hot cars, if your deodorant does happen to melt either give a good stir and let it cool in the fridge or if its very melted put the lid on tight and give it a good shake to combine the ingredients and put in the fridge to harden up once again, this will not effect the product at all.

We reserve the right to change packaging/jars etc from time to time as this is the nature with small business, sometimes our preferred packing is simply not available.

Fresh is best and we would love you to use your oils, moisturisers, serums, exfoliant and cleansers up within 6 months, however please know they have an expiry of 10 months. Deodorants, salves and lip balms can be used up within 9 months and have an expiry of 10 months.

Thank you for allowing us to create such beautiful products for you and your families, if you have any questions or queries please contact.

hello@apothecarybotanica.com.au   We will return your email asap

Trading Address

Apothecary Botanica Shop 1 / 455 Esplanade Manly, QLD  AUSTRALIA  4179

We operate from our shop and make and store all products in a separate dedicated room. Please note pick up is also available.

With Love Erica Owner/Creator